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Citizens Advice Bureau West Lothian is recruiting for Universal Credit Advisers

Published: March 24, 2022


Job:                            Help to Claim Yr4 – Universal Credit Adviser (various posts)

Hours:                        17.5 hours per week (minimum) to 35 hours per week worked over 5 days with shift patterns from 07.45 to 19.00.

Type of contract:      Fixed-term contract to 31 March 2023 (possibility of extension)

Salary:                        £23,575 Full time – Pro rata for part time posts

Base:                          CAB West Lothian, blended working will be considered.

The role

Citizens Advice Bureau West Lothian are looking for advisers both full and part time to deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit Claim and support them through to their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call facilities.

About the job

We are looking for a client-focused individual preferably with experience of Social Security benefits (Universal Credit). In this role you will use telephony, email, Webchat and video call facilities.

To succeed, you will have relevant experience and knowledge of current welfare benefits (Universal Credit) and have the ability to analyse the client’s needs and be able to provide the client with advice on eligibility for Universal Credit and support the client through the application process. You will also be able to support the client to gather the information or evidence needed to complete the claim.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Application notes

For further details and information on how to apply, please email:

Closing Date: 31st March 2022

Interviews:6th April 2022

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