More Case Studies Coming Soon!!
My name is Jemma, I am 31 years of age
and stay in Armadale, West Lothian.
I have been a volunteer for almost 15 years.
My volunteering journey started in 2003 with the British Heart Foundation. My role was as a retail
assistant. This meant I was pricing/tagging items for sale, tidying up around the shop and serving
customers. I was with them for about a year and from this I gained confidence in dealing with the
public as well as obtaining skills in the retail sector.
My next role was with the Ability Centre where I took on admin duties including answering the
telephone and photocopying. From this I gained confidence in talking to members of the public over
the phone. I was with them until 2006 when I started college.
I started with the Voluntary Sector Gateway West Lothian in 2007 where my roles have varied over
the years, from data input to answering the telephone, photocopying, help with print jobs which
included folding and collating and, more recently, administering the Saltire Awards. I also helped out
at events including Volunteers Week, the Volunteer of the Year Awards and Third Sector Forums.
I began volunteering as a way to get me out of the house and socialise with other people. I was also
struggling to find paid employment. I feel very proud being a volunteer and I have received many
awards throughout the years which I am extremely proud of. Volunteering has helped me to keep
my mind focused and positive, despite having complex physical disabilities. I have not let my
disabilities affect me too much but I struggle with heavy lifting and I tire quite easily.
More Coming Soon!
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