Citizens Advice Bureau West Lothian is recruiting

Published: March 20, 2023


Help to Claim Adviser (Universal Credit) Fixed-Term – Citizens Advice Bureau West Lothian

Job title

Help to Claim Adviser (Universal Credit)

Closing date

30 March 2023

Hours per week


Type of contract

Fixed-term contract until 31 March 2024 with possible extension


£23,588 (pay award pending)


About the job

A Help to Claim Adviser delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client.  The adviser should maintain local connections with partner organisations and the DWP within their region.

This position is an ideal opportunity for candidates new to the advice / CAB sector and an ideal opportunity for training and CPD opportunities for those wishing to expand their skills and experience.

CAB West Lothian continue to operate blended working options and have a number of attractive working policies and is a very supportive, dynamic and forward thinking Bureau with lots of exciting developments and opportunities.

How to apply

Please contact for an application pack by email:

Applications must be received by 12 noon on Friday 17 March 2023

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